NYIT Contact InformationIf you are having trouble connecting to your Safari Montage Live session contact the NYIT Technology Based Learning System (TBLS) technical support. Support is available Monday through Friday from 9am to 5pm. By PhoneCall 800-462-9041 Monday through Friday 9am to 5pm.By EmailYong Ra - yra@nyit.edu System RequirementsBefore you join your Safari Montage Live session make sure that you have updated the plugins on your computer or installed the latest version of the app on your mobile device. Windows and Mac OS XMake sure that you have the latest version of Flash installed on your computer. You can check your version of Flash by clicking here. To check your computer for compatibility with Safari Montage Live click here to run a system check. iPad or iPhoneThe Safari Montage Live iOS app is compatible with iOS 5.0 or later and is compatible with the iPhone, iPad, and iPod Touch. You can not moderate a Safari Montage Live session from the Safari Montage Live iOS app. Click here to download the Safari Montage Live app to your iOS device. AndroidThe Safari Montage Live Android app is compatible with Android 2.2 or later. In order to use the Safari Montage Live Android app you will also need to install the Adobe AIR app. You can not moderate a Safari Montage Live session from the Safari Montage Live Android app. Click here to download the Safari Montage Live app to your Android device. Video and Audio SetupIn order to fully participate in the session you will need to complete the video and audio setup. You can participate in the webinar using a webcam and a headset with microphone on your computer. Testing Video and AudioFollow the directions below to test your video and audio setup using the demo room. In order to limit feedback during the webinar we strongly recommend the use of a headset with a microphone. On the day of the session anyone who is having technical problems connecting or causing audio feedback problems during the session will be removed from the session until the problems can be remedied. If you are having problems contact our technical support. Moderator ResourcesBelow are some resources that are available to session moderators to help them plan their session. Pre-Webinar Email TemplateThis email template shares useful links for participants. It includes links to the Flash plugin which is necessary to join the webinar session on your computer, links to mobile apps for iOS and Android, Safari Montage Live demo room, instructions on how to configure video and audio for the session, and instructions on how to contact support to troubleshoot issues. Uploading Content to the WhiteboardAs a moderator you can load a variety of content to the whiteboard, including:
Note that if web resources are blocked on the participants network they will not be able to view the multimedia. We advise not using hyperlinks in your presentations in Safari Montage Live. If a participant clicks the hyperlink they will leave the session and be brought to the linked content. More ResourcesSafari Montage Live Guides and Checklists: Browse the guides and checklists for an answer to your question about Safari Montage Live. |